About DiscoverQA
Welcome to DiscoverQA, where hospitality meets a passion for creating extraordinary guest experiences. Our journey began with a vision to redefine luxury accommodation and provide a haven of sophistication for travelers seeking the finer things in life.
Helping Luxury Hospitality Brands See What Guests See — Without Filters.
At DiscoverQA, we are not just observers — we are your discreet, strategic partner in hospitality quality assurance. We specialize in helping boutique hotels, luxury resorts, high-end restaurants, and premium travel brands uncover the real guest experience through anonymous audits, experience mapping, and service benchmarking.
We believe the true test of service isn’t what happens when teams are performing at their best — it’s what guests experience when no one’s watching. Our mission is simple: to bring clarity, consistency, and excellence to every guest journey, from pre-arrival to post-checkout.
Our Vision
To become the most trusted hospitality quality assurance partner for premium brands seeking to perfect their guest experiences.
Our Mission
To help forward-thinking hospitality leaders close the gap between brand promise and guest reality by uncovering hidden service opportunities and providing actionable strategies for long-term improvement.
Who We Serve
At DiscoverQA, we proudly serve a global network of high-end, experience-driven hospitality brands that understand the value of consistency, discretion, and elevated guest service. From boutique hotels in Paris to exclusive resorts in Bali and hospitality management firms operating across North America and the Middle East — our partners share one thing in common: a relentless commitment to exceeding guest expectations.
We don’t cater to everyone — we partner exclusively with hospitality brands that want to turn insights into action and performance into excellence.
Boutique & Luxury Hotels
We help independently owned and brand-affiliated luxury hotels fine-tune their service delivery. Our anonymous audits identify where brand standards shine and where hidden friction points diminish the guest experience — helping hoteliers maintain their 5-star reputation and guest loyalty.
Upscale Resort Properties
For destination resorts offering multi-touchpoint experiences, our audits cover everything from arrival greetings and concierge interactions to wellness facilities and dining. We evaluate flow, ambiance, and emotional engagement across every guest-facing area.
Michelin-Starred & Fine Dining Restaurants
In high-end dining, the details are everything. We evaluate service timing, staff engagement, menu delivery, ambiance, and more — ensuring your front-of-house performance meets the expectations of your most discerning diners.
Luxury Travel Agencies & Tour Operators
We assess the entire traveler experience, from itinerary delivery to service follow-through. Whether you’re curating private safaris, culinary getaways, or cultural tours, we help ensure that your promise matches what clients experience on the ground.
Global Hospitality Management Firms
Managing multiple properties means ensuring consistency across diverse teams, locations, and guest profiles. Our scalable quality assurance solutions allow hospitality groups to track performance, improve brand alignment, and refine SOPs organization-wide.
Our Impact
With over a decade of experience and a 95%+ client retention rate, our work drives measurable performance improvements. Clients regularly report increased guest satisfaction scores, stronger team alignment, higher average spend, and better review ratings after working with DiscoverQA.
client retention rate
touchpoints evaluated yearly
guest experience impact
What Makes Us Different?
We’re not a one-size-fits-all agency. Every audit, report, and consultation is tailored to your brand, your standards, and your service goals.
Discreet Mystery Guest Audits
Conducted by trained professionals who experience your brand exactly as your guests do—authentically, and without notice.
Emotional & Operational Experience Mapping
We analyze each interaction across the guest journey to uncover friction points and missed moments.
Brand Standards & SOP Alignment
We evaluate how closely your team delivers on your internal promises and global hospitality benchmarks.
Competitor Benchmarking
See how your service stacks up against top players in your region or segment.
Consulting & Strategy Support
From debriefs to workshops, we help your leadership team implement change with clarity and purpose.
Why CEOs, GMs & Hospitality Executives Trust DiscoverQA
We understand the pressure of maintaining brand consistency across every location and every guest. That’s why our process is strategic, respectful, and results-driven — designed to support your reputation while uncovering opportunities for excellence.
We don’t just deliver reports. We deliver insights that inspire action.
Ready to See Your Brand Through Your Guest’s Eyes?
Your guests form opinions long before check-in—and long after checkout. But what they truly experience may never reach your desk.
At DiscoverQA, we help luxury hospitality brands gain clarity, uncover service gaps, and refine the guest journey with precision and discretion. Our mystery guest audits, experience mapping, and executive consulting services give you the competitive edge you need in today’s high-expectation market.
Whether you’re looking to improve consistency across properties, benchmark against global competitors, or turn five-star standards into daily practice, our process is tailored for hospitality leaders like you.